Openings >> Condo/Hotel Housekeeping Supervisor 2013-14
Condo/Hotel Housekeeping Supervisor 2013-14
Summary
Title:Condo/Hotel Housekeeping Supervisor 2013-14
ID:181
Department:Central Reservations
Location:Big White
Description
Condo Housekeeping Supervisor (Seasonal)
Reports to: Executive Housekeeper and General Manager
Employment: Full Time Seasonal
Start Date:  Mid-November 2013

Duties and Responsibilities:

Pre Season Duties

• Help in training and hiring of housekeeping staff
• Supervise housekeeping staff while they are performing their duties
• Set up all supply and laundry rooms
• Maintain level of stock
• View all unit types in building and understand amenities in building
• Understand how everything operates in guest room ie. Fireplace, windows, etc.
• Understand the mountain and village layout and be able to give directions
• Understand all health and safety issues with regards to staff and self
• Understand the reservation system
• Basic understanding of front desk duties and how the hotel operates
• Any other reasonable request as made by a Central Reservations Manager

Housekeeping Supervisor
• Supervise housekeeping staff while they are performing their duties
• Supervise laundry staff duties
• Stock and maintain any housekeeping supply rooms
• Determine and process all guest complaints
• Check all guest rooms are ready for arrival
• Check that all common areas are hazard free and ready for guests
• Conduct daily morning meeting with housekeeping staff and organize all staff daily
• Ensure high level of customer service is maintained at all times
• Assist guests with all questions and reasonable requests
• Relieve front desk staff whenever necessary
• Ensure accurate information is provided to all clients with respect to all Big White and Central Reservations products

Other
• Maintain clean and tidy appearance
• Maintain clean and tidy work area
• Any other reasonable requests as made by a Central Reservations Manager
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