Openings >> CenRes: Front Desk Attendant 2013-14
CenRes: Front Desk Attendant 2013-14
Title:CenRes: Front Desk Attendant 2013-14
Department:Central Reservations
Location:Big White
Job Description for: Front Desk Agent (Seasonal)
Reports to:     Front Desk Manager and Duty Manager
Employment:     Full Time Seasonal
Start Date:    Mid November 2013

Duties and Responsibilities:

Cenres Pre Season Duties

Check all keys are correct and function easily
Check all telephones are hooked up and numbers are correct
Check all units have ski lockers and combinations are correct
DVD/TV and Stereo are hooked up and working
Check maintain and update building maps
View all unit types and buildings in rental pool
Develop a good understanding of village layout and be able to give directions to all units in rental pool
Any other reasonable request as made by a Central Reservations Manager

Front Desk
Direct, Wholesaler and Group Guest Check In and Check Out following all correct procedures
Make walk in direct reservations ensuring all bookings made adhere to Big White Central Reservations payment and cancellation policies
Make shuttle bookings ensuring all pertinent information is collected
Ensure high level of customer service is maintained at all times
Take cash, credit card and debit card payments when necessary
Answer and assist all incoming telephone callers to Front Desk lines
Assist guests with all questions and reasonable requests
Ensure accurate information is provided to all clients with respect to all Big White and Central Reservations products
Call confirmations of 24 hour Transportation
Run daily end of shift audit reports and complete daily shift audit

Maintain clean and tidy appearance
Maintain clean and tidy work area
Assist in Front Desk daily clean up
Any other reasonable requests as made by a Central Reservations Manager
This opening is closed and is no longer accepting applications