Openings >> CenRes: Reservation Agent 2013-14
CenRes: Reservation Agent 2013-14
Summary
Title:CenRes: Reservation Agent 2013-14
ID:178
Department:Central Reservations
Location:Big White
Description

Reservation Agent 2013-2014

Reports to: Reservations Manager and Reservation Supervisor
Employment: Full Time Seasonal

Be a part of a dynamic in-bound call centre team and assist new and existing Big White customers in having the ultimate experience in organizing a fantastic ski holiday.  You will utilize your skills and knowledge to “wow” our guests with our Central Reservations One Stop Shop philosophy.  You will describe our accommodation options, compare specials, provide airfare options, sell lift passes, rentals, and lessons, and give our guests the tools to make the most of their Big White Ski Holiday.

Position Requirements/Skills:

  • Travel agent or call centre experience
  • Clear & polite telephone manner
  • Verbal & written communication skills                                             
  • Microsoft word & excel knowledge
  • Ability & willingness to learn new systems and promotions
  • Team player
  • Attention to detail


Duties and Responsibilities:

  • Answer and assist all incoming telephone callers to 1-800 line
  • Direct telephone reservations including accommodation, lift, lesson, rental, shuttle, WestJet & Air Canada flights and any other requested activities or services
  • Direct reservation amendments, additions and cancelations
  • Check and answer direct faxes and emails
  • Transfer all group, wholesaler or owner calls to correct department
  • Ensure accurate information is provided to all clients with respect to all Big White and Central Reservations products and promotions
  • Ensure all bookings made adhere to Big White Central Reservations payment and cancelation policies
  • Send confirmations, take final payments & run and administer various reports
  • Continual learning of new specials and resort events
  • General office duties
  • Maintain clean and tidy work area
  • Assist Reservations Supervisor with any reasonable requests or tasks
This opening is closed and is no longer accepting applications
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