Openings >> Ticket Agent
Ticket Agent
Title:Ticket Agent
Location:Big White
Position:             Ticket Agent                                                   Reports to: Tickets Manager
Employment:       Seasonal, Full Time                                      
Job Description:               
For many of our guests, the ticket office is the first point of contact they have with our company; as a ticket agent you will be part of a busy and dynamic team responsible for our guests’ first impression of Big White Ski Resort. You will need to demonstrate impeccable customer service and communication skills as well as be ready to “go the extra mile” to ensure that every guest experience with the ticket office is pleasant and hassle free.
Position Requirements/Skills:    
  • Outstanding customer service skills
  • Excellent communication and interpersonal skills
  • Ability to deal with a diverse range of personalities and nationalities
  • Outgoing and friendly personality with a commitment to exceed guest expectations at all times
  • Cash handling skills
  • Ability to multi-task
  • Ability to work in all weather conditions on occasion
  • Well groomed and tidy appearance
  • Reliable
  • Ability to work independently and as part of a team
  • Hospitality/Tourism related experience is an asset
  • Knowledge of Sirius ticketing system is an asset
  • Microsoft Office proficiency is an asset
Duties and Responsibilities:
  • Sell lift tickets at various locations
  • Sell and process season passes, including staff and volunteer season passes
  • Sell and process gift cards and all related promotional discounts affiliated with lift tickets
  • Maintain lost and found records and property
  • Provide general information on facilities at Big White Ski Resort
  • Address guest inquiries in person as well as via e-mail and telephone
  • Practice open communication with the tickets manager and assistant manager
  • Maintain excellent relationships and communication with all Big White Ski Resort and Big White Central Reservations departments
Physical Demands:
  • Must be able to sit for long periods at operating computer station
  • Occasional lifting up to 20 lbs/9 Kg
  • Able to work in all weather conditions on occasion
Location:  Big White Ski Resort
This opening is closed and is no longer accepting applications