Openings >> Cen Res: Central Mountain Check-In Front Desk Agent Winter 18/19
Cen Res: Central Mountain Check-In Front Desk Agent Winter 18/19
Summary
Title:Cen Res: Central Mountain Check-In Front Desk Agent Winter 18/19
ID:547
Department:Central Reservations
Location:Big White
Description
You are the face of the resort; you will greet and register guests from around the world. You will need to be up to date on resort information to be able to communicate with resort guests. Most importantly, you will need to provide our guests with friendly, efficient and professional service.

Positions Requirements/Skills:
  • Quick thinker & ability to problem solve
  • Well-groomed appearance
  • Exceptional customer service skills
  • Complaint handling & resolution skills
  • Strong computer skills

Duties and Responsibilities:
  • Direct, Wholesaler and Group guest check in and check outs following all correct procedures
  • Make walk in reservations ensuring all bookings made adhere to Big White Central Reservations payment and cancellation policies
  • Make shuttle bookings ensuring all pertinent information is collected
  • Take cash, credit card and debit card payments when necessary
  • Ensure accurate information is provided to all clients with respect to all Big White and Central Reservations products
  • Run daily end of shift audit reports and complete daily shift audit
  • Ensure high level of customer service is maintained at all times
  • Answer and assist all incoming telephone calls to the front desk
  • Assist guests with all questions and reasonable requests
  • Develop a good understanding of village layout and be able to give directions to all units in rental pool
  • Maintain clean and tidy work area Any other reasonable requests as made by a Central Reservations Manager

Physical Demands:
  • Must be able to stand for long periods of time
  • Might have to deal with threatening behavior from guests
  • Dealing with money

Location: Big White Ski Resort