Openings >> Cenres: Night Auditor 2012-13
Cenres: Night Auditor 2012-13
Title:Cenres: Night Auditor 2012-13
Department:Central Reservations
Location:Big White
Do you want the perfect job that allows you to ski or board every day without interference from work? If skiing and riding is more important than spending every night at the pub; then this position is for you!

Job Description:
Responsible for the front desk operation during the overnight shift (Midnight – 8am).  Will be required to check in/check out guests, make or modify reservations, handle and resolve guest complaints, prepare daily reports and balance transactions.  Also must be able to patiently answer all questions of the guests of Big White Ski Resort and assist them in every way possible to ensure maximum guest satisfaction.

** due to the shift, this position is best suited to a candidate who wants to have maximum time on the snow

Positions Requirements/Skills:

  • Reliable and dependable
  • Exceptional customer service & interpersonal skills
  • Ability to work independently and with minimal supervision but also as part of a team
  • Positive upbeat personality
  • Complaint handling & resolution experience
  • Well-presented appearance
  • Ability to work under pressure, multi-task & problem solve
  • Computer skills in MS office products and the ability to learn new systems

Duties and Responsibilities:

  • Run all night audit reports and report any discrepancies to the Accountant or Front Desk Manager
  • Run all nightly reservation reports for Central Reservation Managers
  • Count the front desk tills and balance the front desk shift payment resorts to the main audit ensuring that all entries are correct
  • Close PB Admin and send to the bank, ensure POS batches have been closed
  • Prepare check in packages and ensure all guest lift, lesson and rental vouchers are printed and in correct check in package
  • Follow correct procedures for Direct, Wholesaler and Group guest check in and check out
  • Make walk in/direct reservations & shuttle booking ensuring all bookings made adhere to Big White Central Reservations payment and cancelation policies
  • Answer and assist all incoming telephone calls to the front desk
  • Ensure high level of customer service is maintained at all times
  • Assist guests with all questions and reasonable requests
  • Develop a good understanding of village layout and be able to give directions to all units in rental pool
  • Any other reasonable requests as made by a Central Reservations Manager
PLEASE NOTE: This position's shifts run from 12:00am (Midnight) until 8:00am five days per week.

Start Date:  Mid-November 2012
This opening is closed and is no longer accepting applications